Return & Refund Policy
At Dei Giovani, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent and hassle-free return policy.
Return Window
You have 30 days from the date your item was delivered to request a return.
Item Condition Required for Return
To be eligible for a return, your item must be in new condition. This means the product must be unworn, unwashed, and unused, and in its original packaging, with all original tags attached.
How to Initiate a Return
Please email our support team at support@deigiovani.store with your Order Number and reason for the return.
Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Return Method
By Mail
Return Label
Provided via email (Download and Print)
Return Shipping Costs
Defective or Incorrect Products
If the product is defective, damaged during transit, or you received the wrong item, Dei Giovani will cover the return shipping cost at no cost to you.
Customer Change of Mind
If you ordered the wrong item, selected the incorrect size, or changed your mind, you are responsible for the return shipping cost.
Restocking Fee
We do not charge any restocking fees ($0.00).
Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 7 business days.
Contact Information
If you have any questions regarding your return or refund, please contact us:
Shop Name: Dei Giovani
Phone: +1 312-630-9000
E-mail: support@deigiovani.store
Store Location: 181 W Madison St #1, Chicago, IL 60602, United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed
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