We offer free shipping on all orders in United States (USA)

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship across the United States.

2. Do you offer free shipping?

Yes. We offer FREE fast shipping on all orders within the USA.

3. How long does shipping take?
  • Order Handling Time: 1 to 3 Business Days (Monday – Friday).
  • Order Transit Time: 3 to 5 Business Days (Monday – Friday).
  • Total Delivery Time: Typically 4 to 8 business days after you place your order.
4. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM
(GMT-08:00) Pacific Standard Time (Los Angeles)

Orders placed after this time will be processed on the next business day.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

You can also track your order through our “Track Your Order” page.

6. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club International

All payments are processed securely.

7. What is your return policy?

We accept returns within 30 days of delivery.

Items must be unused, in original condition, and include original packaging and tags.

Please review our Return & Refund Policy for complete details.

8. How long do refunds take?

Approved refunds are usually processed within 5–10 business days back to the original payment method.


9. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the item. Our support team will assist you as quickly as possible.

10. Can I cancel or modify my order?

Orders may only be canceled or modified before they are processed for shipment.

Please contact us as soon as possible for assistance.

11. Is my payment information secure?

Yes. We use secure SSL encryption and trusted payment providers to help protect your payment information.

12. How can I contact customer support?

You can contact our support team using the information below:

Dei Giovani
181 W Madison St #1, Chicago, IL 60602, United States

Email: support@deigiovani.store
Phone: +1 312-630-9000

Our support hours are:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: Closed

Thank you for shopping with Dei Giovani.

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